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Browse our help articles, check common questions, or reach out directly.

We respond to all tickets within 24 hours (weekdays). Include your store URL.

apps@task19.com

Follow the step-by-step setup for installing and configuring your tiers.

Read the guide

Browse the most common questions about setup, widgets, and customization.

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Frequently asked questions

Answers for the next step.

How do I install the widget?

Go to your SaleSurprise dashboard → Install Widget. The system installs a Shopify ScriptTag automatically. Hard-refresh your storefront to see it.

Can I run multiple campaigns?

You can have multiple campaigns but only one active at a time. Deactivate the current campaign and activate a new one from the dashboard.

How do I edit the budget cap?

Go to Dashboard → Settings. Update the Budget Cap field and save. The new cap takes effect immediately.

Why didn't a customer receive a voucher?

Check that: (1) the campaign is active, (2) the budget cap has not been reached, (3) the queue worker is running.

Can a customer use multiple vouchers?

Yes. Vouchers stack up to a combined maximum of 20% total discount per order.

Do vouchers expire?

Vouchers expire 90 days after issue by default. You can configure this in the campaign settings.

What data do you store about customers?

We store the Shopify customer ID, customer email (if available), voucher details, and order reference. See our Privacy Policy.

How do I request data deletion?

Shopify automatically sends a shop/redact webhook when you uninstall the app. All data is permanently deleted within 48 hours.

Send the team a description of your issue and the store page where it appears.

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